Inpatient services




​Patient care doesn’t just start and end after the procedure.

Whether you’re inquiring about yourself or a loved one, Star Hospital is there for you on every step of the way, to ensure a smooth and easy process.


Star Hospital offers a range of in-hospital accommodations from lower-priced general rooms to Private rooms. All hospital rooms have been designed with the patients comfort and safety in mind.


At Star Hospital we strive to give you the best medical treatment in an affordable manner. Please read all the general information below for all the Do’s, Don’ts at the Hospital and it’s Policy. This will help in providing services in the best possible manner.


General Information

What to bring with you when you come to the hospital.


  • All your Medical Documents (Reports, Doctor’s Prescriptions, etc.).
  • In case you have a medical insurance, please bring all medical insurance related documents.
  • List of all your routine medicines.
  • A valid photo identity card issued by the Government.



What not to bring to the hospital

  • Valuables such as jewellery, large sums of cash, etc, as the hospital will not be liable for any loss of valuables.


After admission, Star Hospital will provide

  • Patient dress
  • A kit containing basic toiletries.
  • Food as per the patient’s recommended diet (please note that outside food is not allowed in the hospital).
  • All medicines and consumables as prescribed by the doctors (please note that medicines and consumables from outside the hospital pharmacy are not allowed in the hospital).


Visitor Information


Visiting Hours for Ward


Patient parties are requested to strictly maintain visiting hour timings (only 2 visitors per patient at a time)



Rules for Visitors

  • Please introduce yourself at the reception and nurses office
  • Kids below 12 years of age are not allowed in the ward, except on Sunday evenings.
  • Kindly ensure that you wash your hands and sanitise them before you touch the patient, as this will prevent the spread of infection.
  • As a courtesy to the patients and doctors, you are requested to switch off your mobile phone or turn off the ringer when you are in the ward or meeting with the doctor.
  • Try and stay for as little time with the patients as possible. More rest will help in quicker recovery of patients.
  • Do leave the room if the doctor or care giver arrives to examine or talk to the patient.
  • You are strictly advised not to enter the hospital if you have any symptoms that could be contagious (like coughs, colds, etc).
  • Flowers and bouquets are not allowed in the hospital.
  • Do not attempt to any photography or video shoot within the hospital premises.


Patients Responsiblities

  • Each patient has the responsibility to accurately inform the hospital’s medical representatives of his / her medical history, previous hospitalizations and medications. This is extremely critical as the patient and the patient’s previous medical records are the best source of information regarding the patient’s health.
  • Each patient is responsible for respecting the rights of other patients / staff, especially regarding visitors, noise, anything that may cause a nuisance / annoyance to others. Thoughtful consideration is as much a responsibility as a right.
  • Each patient is further responsible for making arrangements for the prompt payment of bills. Only through co-operation and financial promptness can our hospital continue to serve the community.
  • Each patient is responsible for informing the para-medical Team / Consultant / Technician if he / she is unable to follow instructions or finds it unclear. Patients are responsible for cooperation and compliance to diet restrictions, medications and methods / prescriptions as instructed by the Doctors / Nurses / Dieticians.
  • Patients are responsible for careful use of hospital supplies and property.
  • Patients are themselves responsible for their personal belongings. The hospital shall not take any responsibility for any loss or theft of any of the patient’s personal belongings.
  • Each patient is responsible for making known in a courteous manner his/her dis-satisfaction with any aspect of the hospital service and not to speak loudly or abusively with other patients or hospital staff.
  • Patients are expected to provide their complete and accurate information, including their full name, address, telephone number, date of birth, particulars of next-of-kin and insurance company / TPA / employer, past illness, and medication details, wherever required.
  • Patients are expected to have understood all instructions before signing the consent forms


Attendant’s Policy

  • One Attendant can stay in a Single Room but will not be allowed to sleep on the patients' beds. Separate arrangements will be made
  • Attendant’s meals can be provided by the hospital at an extra cost.
  • If an emergency occurs, it is very important that quick and easy access is available to the Patient Room / Operation Theatres.
  • The hospital therefore, requests visitors and attendants not to wait in the corridors / lobbies around the Operation Theatre / Ward.


Billing Information

  • The bed charges are calculated from 10 a.m to 10 a.m (the following day) irrespective of the time of admission.
  • After admission, on written request, the patient can be transferred to a higher category bed subject to its availability.
  • If the patient has to undergo surgery, surgery deposit has to be paid.
  • Receipts/proof of payment have to be obtained for any payment made to the hospital.
  • If you are a corporate (credit) patient, then you need to produce an authorisation letter from your company at the front desk. Patients who fail to produce the authorisation letter will be required to pay an initial deposit at the time of admission (which will be refunded at the time of discharge and once the authorization letter is received). Please note that personal cheques will not be accepted.
  • Patient’s discharge would be authorised only as per the doctor’s recommendation





Off Jomo Kenyatta Road (B8)

Malindi, Kenya


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